Case Study: Tavex achieves faster, more personal service and improved efficiency with Qminder

Tavex - Customer Case Study

Tavex, a leading precious metal dealer and currency trader with offices across Scandinavia, the Baltics, Poland and Bulgaria, faced growing customer flow and limited physical capacity at its busy Copenhagen Central Station location. To stand out among competing exchange points and manage high footfall, Tavex piloted Qminder’s queue management solution in 2016 to improve service prominence, speed and customer experience.

Qminder deployed a turnkey, iPad-based queue management system with self sign-in, personalized call-by-name service, multi‑language support and manager analytics. Qminder’s solution made Tavex more visible to passersby, simplified staff workflows, and provided weekly statistics and average-waiting-time reports that revealed peak times and bottlenecks—allowing Tavex to optimize staffing and boost service efficiency and employee incentives.

Tavex

Sten Senkel

Chief Executive Officer