Case Study: Ola achieves faster, scalable driver support and resolves 500–800 daily issues with Qminder

Ola - Customer Case Study

Ola, the Mumbai-based ride-sharing company, was struggling to manage large numbers of driver partners visiting service centres using a slow pen-and-paper token system. To automate its queuing and visitor management, Ola turned to Qminder and deployed Qminder’s visitor management and analytics tools across its centres.

Qminder replaced manual tokens with numbered queues, TV displays, and an intuitive dashboard so staff could route drivers quickly and monitor wait times; training new employees on Qminder takes under a week. As a result, Ola now resolves 500–800 issues per location daily, uses Qminder analytics to optimize staffing and breaks, ensures no tickets remain pending, and ties employee incentives to metrics from Qminder.

OLA

Sumit Tuteja

Supply Product Head