Case Study: Plate by Plate achieves excellent visitor experience and streamlined reservations with Qminder

Excellent Tasting Experience From Plate by Plate

Project by Project, the volunteer organization behind the annual Plate by Plate tasting, faced the challenge of managing high visitor traffic and complex reservations for a large-scale fundraising event. To streamline check-ins and seatings for dozens of restaurants and nearly 500 typical attendees (over 300 in 2017), Project by Project engaged Qminder’s queue/reservation management service, including SMS notifications, to improve guest flow and communications.

Qminder implemented a managed reservation workflow for the event’s four seated chef tables (5–6 rounds of 20-minute tastings with 15 guests per round), with staff entering reservations and Qminder sending timely text alerts and updates. The result: smooth, reliable seatings during the 20th anniversary Plate by Plate event, reduced staff workload, on-time notifications to guests, and a noticeably better visitor experience — in short, Qminder made the reservation system manageable and freed staff to focus on hospitality.

Plate by Plate