Case Study: Smileworks Liverpool achieves rapid growth and exceptional patient experience with Qminder

Smileworks Liverpool - Customer Case Study

Smileworks Liverpool, a fast-growing cosmetic dental and facial aesthetics practice, faced the common industry challenge of patient anxiety and inconsistent service as it scaled. To professionalize and systemise the patient journey—welcome, onboarding, information capture and in-clinic engagement—Smileworks turned to Qminder’s queue management and patient onboarding technology to deliver a consistent, low-friction experience from first contact to treatment.

Qminder’s solution automated sign-in, data capture and handoffs across reception, clinical teams and coordinators, and supported Smileworks’ “Complement HER SPEND” process (compliments, signposting, photography, engagement). The result: smoother appointments, higher patient satisfaction and a measurable boost in growth—Smileworks reports a 45% referral rate (about three times the industry average) and over 160 five-star Google reviews—demonstrating Qminder’s impact on retention, referrals and operational efficiency.

Smileworks Liverpool

Ed Challinor

CEO & First Officer