Case Study: Adelaide Family Photography achieves low-wait, personalized Santa photo experiences with Qminder

Adelaide Family Photography - Customer Case Study

Adelaide Family Photography, which runs seasonal Santa Photography at Burnside Village, faced long queues, stressed children and frustrated parents during peak holiday hours. To solve this they adopted Qminder’s virtual queue system to replace traditional line management and create a more pleasant, family-friendly experience.

Qminder implemented a simple iPad check-in, waiting-area display and SMS notifications so visitors get real-time queue status, personalized name calls and time-based alerts. The result: Adelaide Family Photography shaved wait times, improved overall customer experience, enabled families to shop while they waited and collected data to further reduce no-shows and tailor messages for future seasons — all delivered through Qminder’s easy, plug-and-play solution.