Case Study: Oakland International Airport achieves streamlined employee check-ins and navigation with Qminder

Oakland International Airport - Customer Case Study

Oakland International Airport (OAK), the Bay Area’s second-largest airport handling over 11 million passengers a year, needed to improve employee management and wayfinding—especially around ID badging (8,000 badges in use, ~3,000 renewals annually) and ground transportation services. After reviewing queue-management options, Oakland Airport selected Qminder’s queue management system to provide self sign-in and better organize employee flow.

Qminder deployed two iPad self sign-in stations (one for ID badging, one for ground transportation) plus a real-time display so employees can track their queue status, simplifying navigation and optimizing staff time. The Qminder solution supports roughly 3,000 annual badge renewals, reduced confusion at service desks, and measurably improved employee experience and operational efficiency at Oakland Airport.

Oakland International Airport