Case Study: Lehman Pipe & Plumbing Supply achieves better customer service and shorter wait times with Qminder

Lehman Pipe & Plumbing Retail Queue Management

Lehman Pipe & Plumbing Supply, a long-running wholesaler serving South Florida, Central and South America, and the Caribbean, needed a better way to manage its busy walk-in customer flow while maintaining high service quality. The company turned to Qminder for queue management and reporting to support its customer-first approach and improve day-to-day operations.

Using Qminder, Lehman Pipe set up iPad self check-in, bilingual queue labels, and a TV display for line status, with staff assigned to service and manage the queue. The solution helped the company serve 70–100 customers a day more efficiently and continuously improve key metrics such as average service time, average waiting time, and total serving time. Lehman Pipe reports that it keeps getting better with Qminder.

Lehman Pipe & Plumbing Supply