Case Study: Montgomery Water Works improves customer experience and reduces perceived wait times with Qminder

Montgomery Water Works Visitor Management

Montgomery Water Works faced inefficient, pen-and-paper queue management that offered no visibility into wait times, peak hours, or service demand. To modernize their visitor experience and better measure customer service, Montgomery Water Works partnered with Qminder and trialed its visitor queuing and analytics platform.

Qminder implemented a simple setup with iPad self-registration, a TV display showing the queue, and analytics for tracking wait times and service trends. The Qminder solution delivered faster onboarding, clearer customer guidance, improved perception of waiting, and access to customer statistics previously unavailable, helping Montgomery Water Works reduce stress for visitors and make more informed service decisions.

Montgomery Water Works

Joshua Luster

Assistant Information Technology Director