Case Study: City of Manhattan Beach achieves streamlined visitor management and time savings with Qminder

City of Manhattan Beach - Getting the Most Value out of Queue Management

City of Manhattan Beach, a South Bay community that handles nearly 4 million visitors a year, struggled with slow, paper-and-pen sign‑in at its City Hall permit center, costing staff time and creating errors. After evaluating several queue management systems on price, integration and ease of use, the City of Manhattan Beach selected Qminder’s queuing solution and trialed its Service Intelligence analytics.

Qminder’s planned implementation adds an operator greeter, iPad self‑check‑in (with Bluetooth keyboard as needed), a large TV display showing real‑time queue status by name and desk, and individual staff Qminder accounts. By replacing manual sign‑in and paper records, Qminder eliminates typos and manual data collection, delivers visitor statistics and team performance visibility, and is expected to save staff time while improving service transparency and reporting.

City of Manhattan Beach