Case Study: Christensen’s Plant & Hardscape Centers achieves streamlined queue management and accurate wait-time tracking with Qminder

How Christensen’s Plant & Hardscape Centers use Qminder

Christensen’s Plants & Hardscape Centers (Christensen’s), a Michigan-based wholesale supplier of nursery stock and hardscape for landscape professionals, struggled with a paper sign-in system that required staff to manually transcribe visitors into Excel and made it hard to track customer wait times and maintain strong contractor relationships. Long waits for larger orders and the lack of reliable, automated queue metrics were hurting service efficiency and reporting.

Christensen’s implemented Qminder using two iPads—one for visitors to self sign-in and one for staff to call the next customer—so arrival and service times are automatically captured. Qminder now records and stores wait times, removes manual spreadsheet entry, and helps the team serve about 84 landscapers on average in the busy season, improving operational visibility and frontline efficiency.

Christensen’s Plant & Hardscape Centers