Case Study: Mowasalat achieves efficient management of 7,000+ drivers with Qminder

How one of Qatar’s largest transportation companies proactively supports its employees

Mowasalat, one of Qatar’s largest transportation companies with 7,000+ drivers and 100–300 daily visits, faced long, fragmented queues after consolidating employee services into a single Employee Relations and Welfare Office. To better serve drivers and streamline service for a staff of thousands, Mowasalat chose the Qminder queuing system to replace the cumbersome multi-department process and improve employee-facing operations.

Qminder was implemented as a name-based, self-signup queue with screen notifications and API integration into Mowasalat’s internal systems, plus analytics and weekly reporting. The solution cut waiting friction and made interactions more personal — average wait times are now under 4 minutes while the office handles hundreds of visits per day — and gave managers actionable performance data to continuously optimize service. Qminder’s integration and reporting quickly became integral to Mowasalat’s employee-support workflow.

Mowasalat

Mohamed Morsy

Senior Applications Analyst