Qminder
44 Case Studies
Case Study: La Cité Collégiale cuts wait times and enhances student experience with Qminder
A Qminder Case Study
La Cité Collégiale - Customer Case Study
La Cité, a French‑language community college in Ontario serving about 5,000 full‑time students, faced severe crowd‑management problems in its admissions office: an outdated ticket-and-paper system produced long, impersonal wait times (often around two hours), technical issues, and excessive paper use. To improve the student experience, La Cité partnered with Qminder and implemented its queuing solution (iPad sign‑in kiosks and display screens).
Qminder deployed self‑service iPads, three Qminder TVs showing the queue and turn notifications, and a web‑based queue manager that required no special software or training. The solution reduced average wait times from roughly two hours to about 61 minutes, cut paper usage, increased personalization (calling students by name), and delivered analytics on wait and service times to help managers optimize staffing—results La Cité says were achieved seamlessly with Qminder.
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La Cité Collégiale
Catherine Sainte-Marie
Manager of Customer Service