BSI Business Systems Integration AG B2B Case Studies & Customer Successes

BSI love software. Their strengths are business applications for CRM, CTMS, cash registers and customer service software products developed over many years as well as customized software. Their programming languages include Java, .NET, C++. They base their software on modern technologies such as the open source framework Eclipse Scout, REST, HTML5 and Lucene. They choose the appropriate tools, depending on the situation, e.g. Git, Postgres or Tomcat. Their customers are insurance companies, financial institutions, retailers and other market leaders from all sectors. They love customer contact, direct feedback and responsibility. They are ambitious, adaptable out-of-the-box thinkers with strong values.

Actelion Pharmaceuticals achieves streamlined global clinical trial management with BSI CTMS from BSI Business Systems Integration AG

Actelion Pharmaceuticals Ltd

Christine Schwenninger

Actelion Pharmaceuticals Ltd

Agrisano achieves a 360° customer view and greater efficiency with BSI CRM from BSI Business Systems Integration AG

Agrisano

Hanspeter Flückiger

Head of Insurance

AGRO International streamlines database application development with Eclipse Scout from BSI Business Systems Integration AG

AGRO International

Nils Israel

Head of IT

ALK-Abelló improves clinical trial planning and management with BSI CTMS from BSI Business Systems Integration AG

ALK-Abello

Martin Rud Pedersen

Director of Clinical Development

Allergopharma achieves efficient clinical trial management with BSI CTMS from BSI Business Systems Integration AG

Allergopharma

Oliver Rossol

Allergopharma

AMAG achieves higher sales and efficient customer management with BSI Business Systems Integration AG

AMAG

Bernhard Soltermann

Managing Director

Arvato achieves optimized customer experience with BSI Business Systems Integration AG

Arvato

Christina Frank

Vice President Customer Service

Baloise Insurance achieves a 360° customer view and streamlined sales processes with BSI CRM

Baloise Insurance

Christian Sterr

COMET Project Manager

Bankhaus Metzler achieves a holistic customer view with BSI CRM from BSI Business Systems Integration AG

Bankhaus Metzler

Friedrich von Metzler

personally liable shareholder

Barmenia Versicherungen achieves smarter talent recruitment and more engaging events with BSI Business Systems Integration AG

Barmenia Versicherungen

Marc Ussat

Head of the Innovation Lab B-NEXT

Individualized service throughout the customer lifecycle

Basellandschaftliche Kantonalbank

Yannick Kunz

Project Manager

Bayerische improves broker service with BSI CRM for Insurances

Bayerische

Maximilian Buddecke

Head Broker Sales

Business Sunrise improves business customer support with BSI CRM from BSI Business Systems Integration AG

Business Sunrise

Stephan Müller

Director, Product & Portfolio Management

Concordia Insurance achieves a 360° customer view with BSI CRM from BSI Business Systems Integration AG

Concordia Insurance

Gunnar Minkwitz

Head of the IT Department

Confiserie Sprüngli achieves seamless omnichannel customer excellence with BSI CRM

Confiserie Sprüngli

Maurice Ruckstuhl

Customer Relations Manager

Datatrans achieves automated, cross-departmental customer management with BSI CRM from BSI Business Systems Integration AG

Datatrans

Daniel Ellersiek

Project Manager

Degussa Bank achieves omnichannel customer care with BSI CRM

Degussa Bank

Michael Horf

Board Member

Deutsche Bahn achieves streamlined sales, contract, and fleet management with BSI CRM from BSI Business Systems Integration AG

Deutsche Bahn

Thomas Vollmer

Overall Project Manager

Dokumeds achieves paperless clinical trial management with BSI CTMS

Dokumeds

Indra Aboltina

Chief Executive Officer

ERGO achieves better broker support with BSI Insurance from BSI Business Systems Integration AG

ERGO

Michael Matzat

Project Manager

ERGO Direkt boosts closing rates with BSI CRM and BSI Contact Center

Ergo Direkt

Globus achieves 360° customer view and lifecycle management with BSI CRM by BSI Business Systems Integration AG

Globus

David Spray

Head of Marketing & Data Applications

Gothaer achieves a 360° multichannel customer view with BSI Insurance from BSI Business Systems Integration AG

Gothaer

Thomas Berg

Head of Sales Management

HDI Insurance AG boosts exclusive sales efficiency with BSI CRM from BSI Business Systems Integration AG

HDI Insurance AG

Juliane Czepak

Senior CRM and CX Manager

Hermes achieves company-wide CRM transparency and continuity with BSI CRM from BSI Business Systems Integration AG

Hermes

Michael Barbarino

Customer Service Department Head

Holcim streamlines European sales and customer management with BSI CRM from BSI Business Systems Integration AG

Holcim

Sandra Berger

Business Expert Project Manager

Landis+Gyr achieves more efficient electricity meter management with BSI Business Systems Integration AG

Landis+Gyr

Antonin Bersot

project leader

Lidl achieves a uniform, flexible customer service tool with BSI Contact Center from BSI Business Systems Integration AG

Lidl

Patrick Brosch

CRM Department Head

localsearch improves customer service and sales management with BSI CRM and BSI Contact Center

localsearch

Stefan Bieri

CRM Project Manager

LV 1871 supports 8,500 business partners with BSI CRM and Informer Plus by BSI

LV 1871

Thomas Krüer

Department head

M-net achieves flexible customer communication and service management with BSI CRM from BSI Business Systems Integration AG

M-net

Hans-Jürgen Gerdum

M-net

MAN Truck & Bus AG achieves centralized customer visibility and real-time reporting with BSI CRM and BSI Contact Center

MAN Truck & Bus AG

Jörg Wallner

Head of Complaint Management

Möbel Pfister AG achieves a seamless cross-channel customer experience with BSI CRM from BSI Business Systems Integration AG

Möbel Pfister AG

Niklas Meise

Strategy and Corporate Development Manager

Möbel Pfister AG, the leading Swiss furniture company, uses BSI to digitize its customers’ shopping experience

Möbel Pfister AG

René Gebert

Head of Customer Service and Call Center

Münchener Verein achieves a 360° customer view and more efficient processes with BSI Business Systems Integration AG

Münchener Verein

Martin Zsohar

Chief Operating Officer

ÖKK achieves a 360° customer view and streamlined lead processes with BSI CRM from BSI Business Systems Integration AG

ÖKK

Mario Theus

Market Division Manager and Member of the Executive Board

PostFinance boosts first contact resolution with BSI CRM from BSI Business Systems Integration AG

PostFinance

Sylvie Meyer

PostFinance

PostFinance achieves higher first contact resolution with BSI Business Systems Integration AG

PostFinance

Markus Fuhrer

Chief Information Officer

proinnovera achieves real-time clinical trial management with BSI CTMS from BSI Business Systems Integration AG

proinnovera

Carsten Makus

Director Clinical Operations

PwC strengthens client relationships and data quality with BSI CRM

PWC

Denise Verasani

PwC

Raiffeisen modernizes loan processing with BSI Business Systems Integration AG and Eclipse Scout

Raiffeisen

Peter Nüdling

Software Architect

RheinLand Insurance Group unifies broker and agency support with BSI Insurance from BSI Business Systems Integration AG

RheinLand Insurance Group

RID achieves fast, stable medical software development with Eclipse Scout from BSI Business Systems Integration AG

RID

Bertin Kiekebosch

IT Manager

Sanitas Krankenversicherung improves customer service with BSI CRM

Sanitas Krankenversicherung

Ulrich Schmid

Sanitas

Schlütersche achieves uniform customer care across all channels with BSI CRM from BSI Business Systems Integration AG

Schluetersche

SCHUFA achieves faster omnichannel service with BSI CRM from BSI Business Systems Integration AG

SCHUFA

Manuel Dietz

Department Head Product Management for Private Customers

SIX Payment Services achieves faster, higher-quality customer service with BSI CRM

Six Payment Services

Sandro Canneori

Project Manager

Stuttgarter Lebensversicherung enhances B2B sales partner support with BSI BRM

Stuttgarter Lebensversicherung a.G.

Roland Schäfer

Senior Department Head

SWICA achieves a seamless 360° customer view with BSI CRM by BSI Business Systems Integration AG

SWICA

Leyla Akbeyik

SWICA

SWICA achieves stronger customer relationships with BSI CRM and CX

SWICA

Michael Schneider

Head of Marketing

Swiss Life Network modernizes CRM and global opportunity management with BSI CRM from BSI Business Systems Integration AG

Swiss Life

Madeleine Simmler Weiss

Senior Staff Specialist

Swiss Post achieves faster, simpler customer service and counter operations with BSI Business Systems Integration AG

Swiss Post

Daniel Müller

Head Business Operations

Tamedia achieves closer customer relationships with BSI CRM

Tamedia

Marcel Tappeiner

Tages-Anzeiger/Newsnet Publishing Management

UBS Card Center improves customer service efficiency with BSI Business Systems Integration AG

UBS Card Center AG

Paul Hess

former CIO

Versicherungskammer Bayern centralizes customer and contract data with BSI CRM by BSI Business Systems Integration AG

Versicherungskammer Bayern

Claus-Peter Achatz

Versicherungskammer Bayern

VINCI Energies achieves integrated CRM and object management with BSI CRM from BSI Business Systems Integration AG

Vinci Energies

Visana achieves companywide customer service excellence with BSI CRM

Visana

Markus Mutti

System Management Department Head and CRM Project Manager

Viseca Card Services streamlines company-wide CRM and call center operations with BSI CRM and BSI Contact Center

Viseca Card Services

Stefan Kämpfer

Head Business Management & Production

VZ VermögensZentrum - Customer Case Study

VZ VermögensZentrum

Marc Weber

Chief Executive Officer

Walbusch achieves faster, more efficient customer service with BSI Business Systems Integration AG

Walbusch

Anja von Hofe

Head of Customer Service and member

Walbusch achieves seamless multichannel customer service with BSI CRM and BSI PoS

Walbusch

Cord-Henrik Schmidt

Chief Executive Officer

WIR Bank achieves automated customer relationship management with BSI Banking from BSI Business Systems Integration AG

WIR Bank

Claudio Gisler

Head of Product and Channel Management and Member of Management

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BSI Business Systems Integration AG B2B Case Studies & Customer Successes

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