BSI Business Systems Integration AG
62 Case Studies
Case Study: ERGO Direkt boosts closing rates with BSI CRM and BSI Contact Center
A BSI Business Systems Integration AG Case Study
Ergo Direkt - Customer Case Study
ergo direkt, part of the munich re group, needed a new crm solution for its large contact center, sales, and back-office operations to support its 1500 users. The company partnered with vendor BSI Business Systems Integration AG to implement a solution based on their BSI CRM and BSI Contact Center products.
BSI implemented a completely redesigned CRM system that provided a comprehensive customer view and integrated phone, email, and letter channels. The solution also featured seamless process support and interfaces to existing systems. As a result, ergo direkt reported a boosted closing rate by effectively displaying up-selling potential to its agents.
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