Case Study: LV 1871 supports 8,500 business partners with BSI CRM and Informer Plus by BSI

LV 1871 - Customer Case Study

The life insurance company LV 1871 partnered with BSI Business Systems Integration AG to implement a new CRM solution to better support its network of 8,500 business partners and agents. They faced the challenge of needing a more effective way to manage relationships and provide essential information to their external partners.

The solution implemented by BSI Business Systems Integration AG was BSI CRM, alongside a co-developed self-service portal called Informer Plus. This portal empowers agents by giving them constant access to crucial customer and commission data, enabling them to prepare for consultations and answer simple contract inquiries themselves. The measurable impact for LV 1871 is the successful support of its vast partner network, providing them with tools for greater efficiency and autonomy.

LV 1871

Thomas Krüer

Department head