Case Study: SCHUFA achieves faster omnichannel service with BSI CRM from BSI Business Systems Integration AG

SCHUFA - Customer Case Study

SCHUFA, a major German business information service, needed to replace its legacy systems with a modern CRM to improve customer service and standardize processes across all channels. To address this challenge, it partnered with BSI Business Systems Integration AG to implement BSI CRM and BSI Contact Center.

The solution from BSI Business Systems Integration AG was implemented in two agile stages, starting with the contact center. This provided agents with guided processes and a 360-degree customer view, allowing SCHUFA to rapidly and professionally handle consumer inquiries across all channels. The vendor's highly configurable and user-friendly solution successfully integrated into SCHUFA's IT environment, standardizing processes and improving overall service.

SCHUFA

Manuel Dietz

Department Head Product Management for Private Customers