Case Study: Viseca Card Services streamlines company-wide CRM and call center operations with BSI CRM and BSI Contact Center

BSI CRM & BSI Contact Center for Viseca

Viseca Card Services, a leading Swiss credit card issuer, needed a company-wide CRM solution to handle its complex financial processes and over one million customers. To address this, they partnered with vendor BSI Business Systems Integration AG to implement the BSI CRM and BSI Contact Center products.

The solution implemented by BSI provided a flexible and scalable platform that depicted complex, legally regulated processes. Key features included a Process Wizard for guiding staff and a complex authorization logic, all built on modern SOA technology. The collaboration between BSI and Viseca's development team resulted in significant efficiency and quality gains for the customer, including qualitatively better order entry and substantially reduced training efforts and costs.

Viseca Card Services

Stefan Kämpfer

Head Business Management & Production