Case Study: Agrisano achieves a 360° customer view and greater efficiency with BSI CRM from BSI Business Systems Integration AG

Agrisano looks after customers with BSI CRM

Agrisano, a health insurance company for farmers, faced a fragmented system landscape that prevented a comprehensive customer view across its 18 regional offices and headquarters. To overcome this challenge and optimize its insurance consultation services, the company partnered with vendor BSI Business Systems Integration AG to implement BSI CRM.

The solution from BSI provided a central CRM software platform that integrated all key processes, including contact, task, complaint, and lead management. This gave Agrisano a 360-degree customer view, which improved consultation quality and operational efficiency. The digitalization of processes connected the regional offices directly with headquarters. By using a standard solution from BSI, Agrisano was able to save significant costs and time.

Agrisano

Hanspeter Flückiger

Head of Insurance