Case Study: Lidl achieves a uniform, flexible customer service tool with BSI Contact Center from BSI Business Systems Integration AG

LIDL - Customer Case Study

The food retailer Lidl, which operates thousands of stores across Europe, needed a method to centralize its customer service inquiries. To meet this challenge, they partnered with vendor BSI Business Systems Integration AG to implement the BSI Contact Center, a CRM solution.

BSI Business Systems Integration AG provided a flexible software tool that allowed Lidl to easily map its service processes. The solution enabled higher first contact resolution rates for customer inquiries and ensured data storage was compliant with data protection regulations, creating a uniform and efficient customer service operation.

Lidl

Patrick Brosch

CRM Department Head