Case Study: ÖKK achieves a 360° customer view and streamlined lead processes with BSI CRM from BSI Business Systems Integration AG

ÖKK orchestrates customer care with BSI CRM

The Swiss insurance company ÖKK was facing a challenge with its separated business and private customer support systems, which prevented a unified customer view. To enhance the quality and speed of its customer care and processes, ÖKK chose to implement the BSI CRM solution from vendor BSI Business Systems Integration AG.

The solution involved using BSI CRM to orchestrate the entire lead process, from initial contact to final sale, and to integrate deeply with their core insurance system. This provided a centralized 360° customer view for optimized support and allowed for the automatic routing of leads. As a result, vendor BSI Business Systems Integration AG helped ÖKK improve operational efficiency, lower administration costs, and better meet future customer requirements.

ÖKK

Mario Theus

Market Division Manager and Member of the Executive Board