Case Study: M-net achieves flexible customer communication and service management with BSI CRM from BSI Business Systems Integration AG

M-net - Customer Case Study

M-net, a telecommunications provider, faced a challenge due to its constant growth across ten locations. Its various departments were using different CRM solutions, which were difficult to maintain, integrate with central systems, and had met their growth limits. To address this, M-net partnered with vendor BSI Business Systems Integration AG to implement BSI CRM for a unified customer communication and service center solution.

BSI implemented its BSI CRM solution to replace the existing systems, creating a cross-location and departmental CRM. The solution integrated with M-net's central billing and ERP systems and introduced a ticket-based system for inter-departmental communication. The results for M-net included significant time savings, a reduction in communication errors, and lower training costs due to standardized processes. BSI provided a flexible system that could grow with the company and helped boost customer loyalty through faster, more competent customer reactions.

M-net

Hans-Jürgen Gerdum

M-net