Case Study: SIX Payment Services achieves faster, higher-quality customer service with BSI CRM

SIX Payment Services strengthens its customer focus with BSI CRM

Six Payment Services, a financial institution, sought to enhance its customer focus and service efficiency. To address this challenge, they partnered with vendor BSI Business Systems Integration AG to implement BSI CRM and BSI Contact Center solutions.

The solution from BSI provided a single, comprehensive system that bundled all important customer information, enabling interdepartmental teamwork across all contact channels. This resulted in a more efficient and higher quality service experience, a significant reduction in training time for new employees, and laid the foundation for an international rollout.

Six Payment Services

Sandro Canneori

Project Manager