BSI Business Systems Integration AG
62 Case Studies
Case Study: Sanitas Krankenversicherung improves customer service with BSI CRM
A BSI Business Systems Integration AG Case Study
SI CRM & BSI Contact Center for Sanitas
Sanitas Krankenversicherung, one of Switzerland's largest health insurance companies, sought to upgrade its customer service to better serve its existing and potential customers. To meet this challenge, Sanitas chose BSI Business Systems Integration AG and implemented its BSI CRM product.
BSI implemented a solution that provided a 360° customer view and integrated lead and complaint management. This resulted in improved service quality for customers and more efficient, customer-friendly advisory consultations for staff, who also benefited from more guided processes and fewer system changes.
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Sanitas Krankenversicherung
Ulrich Schmid
Sanitas