BSI Business Systems Integration AG
62 Case Studies
Case Study: MAN Truck & Bus AG achieves centralized customer visibility and real-time reporting with BSI CRM and BSI Contact Center
A BSI Business Systems Integration AG Case Study
BSI CRM & BSI Contact Center for MAN
MAN Truck & Bus AG, a leading manufacturer of commercial vehicles, sought a flexible and fast CRM solution to centrally manage customer inquiries and support its global partners. To meet this challenge, they selected BSI Business Systems Integration AG and implemented their BSI CRM and BSI Contact Center products.
The solution implemented by BSI provided a centralized view of customer and vehicle data, simplified search functions, and real-time reporting, which were also made accessible to the company's external partners. This cooperative approach, featuring guided processes for staff, enabled MAN’s global network to serve customers more quickly and provided the company with a constant, up-to-date overview of its international activities.
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MAN Truck & Bus AG
Jörg Wallner
Head of Complaint Management