Case Study: localsearch improves customer service and sales management with BSI CRM and BSI Contact Center

BSI CRM & BSI Contact Center for localsearch

localsearch, a leading directory service in Switzerland, partnered with BSI Business Systems Integration AG to enhance its customer service and sales operations. They implemented the BSI CRM and BSI Contact Center solutions to create a more customer-centric approach.

BSI Business Systems Integration AG delivered a solution that included a 360° customer view and guided process management. This provided a holistic view across all customer touchpoints, streamlined sales processes across different teams, and enabled more personalized customer engagement. A significant measurable result was a 50% reduction in staff training time.

localsearch

Stefan Bieri

CRM Project Manager