Case Study: Münchener Verein achieves a 360° customer view and more efficient processes with BSI Business Systems Integration AG

BSI Contact Center & BSI Insurance for Münchener Verein

Münchener Verein, the insurance group, wanted to improve customer orientation, service quality, and administrative efficiency while replacing an in-house solution and integrating existing partner systems. To support this, the company introduced BSI Insurance, including BSI CRM and BSI Contact Center, for its direct sales call center and service teams.

BSI Business Systems Integration AG implemented a standard CRM solution for insurers that delivered a clear 360° customer view, guided processes from application intake to policy issuance, lead management, and compliant complaint handling. The result was smoother system integration, reduced maintenance effort, stronger sales orientation, and improved black-box processing and administrative efficiency.

Münchener Verein

Martin Zsohar

Chief Operating Officer