Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.

Case Studies

Showing 35 Success Stories about Software and Services used by Gainsight

Gainsight Boosts Course Completions by 67% With Articulate 360

Gainsight’s CEO uses Gong to better understand the true market

How Gainsight Segmented Their Way to $4.8M in Pipeline

How Gainsight scaled video content creation during the pandemic

How the field marketing team at Gainsight developed scalable, repeatable, and profitable B2B direct mail campaigns to enable sales development representatives and account executives

Gainsight - Customer Case Study

Gainsight teams stay connected, save time with Zoom AI Companion

How Gainsight empowers sales and infosec teams 
with Whistic

Gainsight - Customer Case Study

Gainsight achieves 3X industry usage benchmarks and 67% course completion rate with Skilljar

Gainsight achieves $1.2M in SaaS renewal savings with Productiv

Gainsight’s Customer Success Team Enhances Relationship-Building with Sales Navigator

Gainsight increases their win rate by 25%

Shellharbour City Council - Customer Case Study

How Gainsight Enabled Workrails by BigTime to Accelerate SOW Turnaround from Days to Minutes

How Gainsight Uses Klue’s Compete Agent to Win Competitive Deals

Gainsight - Customer Case Study

How Gainsight Rebuilt Its Reference Program & Influenced $383k ARR In 90 days

Using Event Technology to Elevate an Experience

Gainsight - Customer Case Study

GainInsight - Customer Case Study

Gainsight cuts employee response time by over 50 hours and boosts community engagement with Sprinklr Community

How Gainsight Used Event Marketing to Become a Pioneer for Customer Success

Gainsight achieves continuous cloud visibility and automated audit compliance with Cavirin ARAP

Gainsight achieves company-wide OKR adoption and cross-functional goal alignment with BetterWorks

Gainsight Scales Event and Enhances Communication Strategy

Gainsight scales event operations and boosts revenue with Bizzabo

Gainsight achieves 3X inquiry-to-opportunity rate with InsideView

Gainsight - Customer Case Study

Why Customer Centricity is So Important At Tessian

Gainsight saves $10k+ a year while providing a better Customer Experience

Consolidating Apps and Data at Gainsight with a Cloud Data Warehouse

We helped Gainsight decrease dependency on Deal Desk, utilize guided selling, and reach 100% sales-rep adoption

Gainsight builds thought leadership and scales employee advocacy with PostBeyond

Gainsight - Customer Case Study

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