Case Study: Gainsight achieves time savings and stronger team connection with Zoom Video Communications

Gainsight teams stay connected, save time with Zoom AI Companion

Gainsight needed a simpler, more transparent way to use AI across meetings while reducing reliance on third-party AI tools and controlling how meeting information was shared. With Zoom Video Communications and Zoom AI Companion, the company wanted to standardize employee AI usage, save time, and improve trust around data privacy.

Zoom Video Communications implemented AI Companion meeting summaries and related controls, giving hosts and employees more visibility and control over notes and sharing. Gainsight reported saving tens of thousands of dollars annually by avoiding separate AI assistant licenses and reimbursements, while also reducing third-party AI app use. Employees also saved time on note-taking, and one leader estimated 17% more of his meeting time was spent on productive discussion.

Gainsight

Brandon Wolf

Senior Software-as-a-Service Ops Engineer