Case Study: Gainsight increases win rate by 25% with Demostack

Gainsight increases their win rate by 25%

Gainsight, the customer success and product experience platform, needed a faster, more flexible way to create custom demos for prospects. Their sales team was slowed by a 48-hour SLA for demo prep, difficulty telling one cohesive story across multiple acquired products, and demo environments that were cumbersome to manage.

With Demostack, Gainsight built a library of tailored demo templates and used Demo Playbooks to launch complex, multi-product demos in one click. Demostack cut demo response time from 48 hours to about one hour and helped Gainsight reduce five demo calls to three in many cases, contributing to a 25% increase in win rate for customized demos.

Gainsight

David Greene

Sr. Manager, SC Enterprise