Case Study: Gainsight streamlines security reviews and accelerates deals with Whistic

How Gainsight empowers sales and infosec teams 
with Whistic

Gainsight, a provider of customer success tools, needed a faster, more organized way to handle security reviews, questionnaires, and third-party risk requests that were slowing down sales cycles. Before using Whistic, the team managed questionnaires, SOC 2 materials, and follow-up tasks manually through Google Drive, spreadsheets, and notes, which made the process inefficient and difficult to track.

By implementing Whistic Profile, Gainsight centralized its security documentation, enabled sales to share security information directly with customers, and improved tracking of assessment tasks and review status. Whistic helped the team complete assessments in under 4 hours, save 3.75 hours per assessment, and share a Profile in less than 5 minutes, while also empowering sales to handle more security conversations without always involving the security team.

Gainsight

Cameron Wright

Heads Up the Security Risk Management Team