Case Study: Gainsight achieves 3X industry usage benchmarks and 67% course completion rate with Skilljar

Gainsight’s Elearning Platform Exceeds Industry Usage Benchmarks by 3X

Gainsight, a customer success software company, needed an easy-to-administer, customer-facing LMS that integrated with Stripe, Salesforce, and Articulate to drive product adoption and retention. The education team led by Lila Meyer required a scalable, customizable platform to support end-user and role-based training, so they selected Skilljar to power their learning efforts.

Using Skilljar to run Gainsight University, Gainsight migrated from LearnDot in under 60 days and launched a portal supporting live virtual classes and bite-sized elearning. Since implementing Skilljar, Gainsight hit its highest volumes ever—1,360 average MAUs and 4,241 monthly course registrations in Q3 2021—with a 67% course completion rate (vs. <20% industry benchmarks), +60% MAUs and +61% registrations vs. Q4 2020, and a 212% increase in last student activity.

Gainsight

Lila Meyer

Director, Global Education Services