Case Study: Gainsight achieves better relationship-building and more upsell opportunities with LinkedIn Sales Solutions

Gainsight’s Customer Success Team Enhances Relationship-Building with Sales Navigator

Gainsight’s Customer Success Team needed a better way to identify the right personas and decision makers at existing accounts to strengthen relationship-building and account engagement. Using LinkedIn Sales Solutions’ Sales Navigator, the team could search and apply filters to find target contacts, helping improve outreach to key executives and customer success leaders.

With LinkedIn Sales Solutions, Gainsight enabled more effective peer-to-peer outreach and account planning by connecting executives with the right counterparts at key accounts. The result was increased upsell and cross-sell opportunities, along with stronger account-planning performance and significantly better exposure to ideal decision makers.

Gainsight

Easton Taylor

SVP of Customer Success