Case Study: Gainsight achieves faster, unified reporting with Persistent Systems' cloud data warehouse

Consolidating Apps and Data at Gainsight with a Cloud Data Warehouse

Gainsight, a leading customer success software provider, worked with Persistent Systems to simplify and speed up reporting by moving from multiple cloud applications and manual Excel-based methods to a single cloud-based data warehouse. The company wanted a centralized data lake and a more efficient way to consolidate inter-application reporting across systems like Salesforce, Financial Force, People.ai, Expensify, Sage Intacct, and Ultipro.

Persistent Systems implemented a cloud-native data warehouse solution that used automation to extract and load data into a staging layer, transform it into an EDW-core, and publish views for Tableau Online. As a result, Gainsight modernized its data stack in under 4 months, eliminated Excel-based manual reporting, unified all inter-app reporting in one warehouse, maintained a single copy of data, and enabled faster data processing.

Gainsight

Karl Mosgofian

Chief Information Officer