Case Study: Gainsight saves 2,000 hours with TheLoops AI Agents

Gainsight saves 2,000 hours a year with TheLoops

Gainsight, a global customer support organization, faced challenges with inefficient manual case routing and agents spending excessive time gathering information from multiple sources to resolve customer issues. To address these pain points, they implemented TheLoops AI Agents and AI Agent Copilot to streamline operations and improve agent productivity.

By deploying TheLoops' solutions, Gainsight automated time-consuming tasks like case routing and provided agents with real-time, contextual insights directly within their workflow. The results were significant, saving managers 200 hours per month on routing and reclaiming approximately 300 agent hours monthly. This led to a combined annual saving of 2000 hours, improved onboarding for new hires, and allowed the team to focus on higher-value strategic work.

Gainsight