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Visit WebsiteUsing business process discovery to help clients really understand what makes their business tick
A2Z Cloud
Lucy Beck
Managing Director
Netcall
Netcall helps organisations radically improve customer experience through collaborative CX. A leading provider of low-code and customer engagement solutions, they enable customer-facing and IT talent to collaborate. By taking the pain out of big change projects, they help businesses to dramatically improve customer experience, while lowering costs. They're an industry-leading software business on a mission to empower IT and Change leaders to connect customer journeys and deliver exceptional experiences.
Case Studies
Showing 89 Netcall Customer Success Stories
Accord Streamline Application Process With Mats
Accord Mortgages
Michael Ratcliffe
Operations & Planning Manager
Form Builder application lets service users build simple forms to free up development time
Adur & Worthing Councils
James Bovington
Senior Digital Developer
A digital team, formed of citizen developers and traditional IT staff, are providing low-code enabled Innovation-as-a-Service for the council’s evolving requirements
Adur & Worthing Councils
Paul Brewer
Director for Digital & Resources
Ashfield District Council embraces digital transformation with Citizen Hub
Ashfield District Council
Ben Evans
Senior Digital and Web Developer
Using robotic process automation to free up staff and overcome manual processes
ATS Euromaster
David Robson
IS/IT Director
Improving process efficiencies – robotic process automation to deal with complex tasks which are highly repetitive
Azmm Hospital Maria Middelares
Kris Ranson
Head of Central Collection
ACD enables smooth, professional call handling, ensuring that external callers are transferred to the right department with minimum effort
BBC Studios
Martin Oliver
Infrastructure Communications Team Leader
CX Ambition New ways to provide frontline services
Blackburn with Darwen Borough Council
Ross McQueen
Customer Services Manager
Contact Centre Software Saves £60k Per Year
Blackburn with Darwen Borough Council
Ross McQueen
Customer Services Manager
Bracknell Forest Council frees up emergency services team to focus on complex cases
Bracknell Forest Council
John Harrison
Executive Member for Culture, Delivery and Public Protection
Transforming the tenant journey with digital channels and back-office connectivity
Cairn Housing Association
Neil Golightly
Business Services Manager
Camden Council gains richer insights into customer needs for a great customer experience
Camden Council
Phil Quickenden
Head of Customer and Registration Services
Process improvement that inspires everyone in the organisation
Carte Blanche
Stuart Morgan
Design Engineer
How Liberty Spark helps NHS mental health services for children and young people in south London
Change Platform Consulting
How Patient Reminders Can Make an Instant Impact in Reducing Dna Rates
Chelsea and Westminster Hospital
Alex Prior
Outpatient Service Improvement Lead
Digital Self-service Portal Makes Life Easier for Patients
Chesterfield Royal Hospital
Claire Carson
Associate Director
Creating a roadmap to success
Cielo
Erin Arkin
Project Management Lead
Moving to the cloud with Liberty Converse enables delivery of more effective, seamless experiences for customers
Clinigen
Andrew Parker
Vice President IT
Clyde Valley improves workflow processes to transform social housing experience
Clyde Valley Housing Association
Paul Byrne
Senior Business Improvement Officer
Cumbria County Council - Customer Case Study
Cumbria County Council
Kate Hurr
Digital Manager
Automated Speech Bot for Single Number at Dacorum
Dacorum Borough Council
Tracy Lancashire
Team Leader
DI Blue seamlessly rolls out complex flight invoicing system built in low-code
Digital Innovation Blue
Replacing a customer engagement platform with a single integrated solution to deliver seamless experience across all service channels
Dreams
Mike Logue
Chief Executive Officer
How has Dreams used tech to drive CX
Dreams
Sam Johnson
Head of Customer Services
Next level service delivery
East Dunbartonshire Council
Using Liberty Converse for seamless webchat and voice calls
East Midlands Railway
Nara Burne
Business Change Manager – CX
Ecliptic delivers powerful digital platform to transform insurance Value Chain relationships
Ecliptic
Paul Bermingham
Chief Executive Officer
79% Patient Uptake at Hampshire Hospitals
Hampshire Hospitals NHS Foundation Trust
Phil Thwaites
Digital Care Programme Manager
Pioneers of a digital approach to support expansion goals
Hampshire Trust Bank
Russ Fitzgerald
Chief Information Officer
Harborough District Council is on a fast-paced journey to a digital future with friction-free case management and improved customer experience
Harborough District Council
Rachael Felts
Customer Services and Engagement Manager
Contact Centre Move Brings Efficiency and Management Improvements
Heart of England NHS Foundation Trust
Lyn Ward
Telecoms Manager
Rapid reinvention of processes ripples through Hertsmere Borough Council with departments coming forward for transformation
Hertsmere Borough Council
Lee Gallagher
Customer Services & Digital Transformation Manager
Effective cross departmental communication
Highlight
Antony Bream
Managing Director
Imperial College drives efficient omnichannel digital service and an improved patient experience
Imperial College Healthcare NHS Trust
John Wintour-Pittom
Head of Operations for Trust Telecom
Imperial College Healthcare NHS Trust optimises inbound and emergency call handling rates
Imperial College Healthcare NHS Trust
John Wintour-Pittom
Head of Operations for Trust Telecom
How to reduce DNAs by 38% in just 6 months
Ipswich Hospital NHS Trust
Patrick Harrington
Senior Implementation Specialist
Creating a low-code application for managing competition and voting campaigns
ITV
Jane Laurance
Head of Specialist Broadcast Schedules
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy
Lancashire County Council
Joanne Barker
Welfare Rights Manager
Liberty Converse deployed to take the strain in the face of the Covid pandemic
Lancashire Teaching Hospitals NHS Foundation Trust
Louise Simpson
Head of Telecommunications
Large Infrastructure Organisation - Customer Case Study
Large Infrastructure Organisation
Migration to a cloud-based contact centre cuts time hanging on the line
Leeds Teaching Hospitals NHS Trust
Richard Moyes
General Manager
Trust-wide, rapid roll-out of Patient Hub with NHS app integration
Leeds Teaching Hospitals NHS Trust
Rob Child
Programme Manager (Outpatient CSU)
Improving efficiency and customer communication with a smooth customer journey
Legal & General
Paul Buckle
Change Manager
How Low-code helps the Adoption Support Fund support thousands of adopted children
Mott MacDonald
Ian Leave
Practice Lead – Business Process Digitisation
Low-code application engages members during maintenance to online services
Nationwide Building Society
Mark Pierson
Head of Group Incident Management
Low-code solution makes account switching fast, error-proof and able to meet SLAs
Nationwide Building Society
Low-code application monitors conversation, engages with members and handles 1-1 responses via social media
Nationwide Building Society
Callum Lea
Senior Change Manager
A system for ISA processing specified and built within 8 weeks in low-code
Nationwide Building Society
Account switching made easy with MATS®
Nationwide Building Society
Rudolf Heaf
Nationwide’s Head of Banking Operations
Low-code solution allows customers to exert improved flexibility and control of account balances
Nationwide Building Society
Richard Marriott
Head of Savings
NCP can now react and resource for changes immediately – improving call handling and customer experience
NCP
Hema Nagar
Head of Marketing
Network Certification Body portal enables efficient assessments and complex document handling
Network Certification Body
Sam Brunker
Network Rail develops a bespoke application using low-code
Network Rail
Mark McMonagle
Business Systems Development Manager
Fast Track to a Digital RAMS Approval System
Network Rail
Anand Patel
Head Of Technology & Innovation
Intelligent Automation at Network Rail
Network Rail
Anand Patel
Head Of Technology & Innovation
Newcastle City Council streamlines community grants processes with low-code
Newcastle City Council
Paul Doney
ICT Manager Digital Solutions
Patient portal achieves 67% digital responses
NHS Dumfries & Galloway
Graham Gault
IT Director
Automated Results Service to Free Staff Time
NHS Lothian
Reducing the Strain on the Switchboard
Northern Devon Healthcare NHS Trust
Gill Buckler
Telephony Service Manager
Creating a low-code application for payment support
Northumbrian Water
Angela MacOscar
Head of Innovation
The combination of Liberty Create and Liberty Converse have enabled RBKC to introduce speed, flexibility and control on their journey to digital
RBKC
Ken Thompson
Contracts and Enforcement Manager
Managing the Malaria Medicine Supply Chain
Roll Back Malaria
Interacting with patients digitally
Rotherham NHS Foundation Trust
James Rawlinson
Director
Transforming patient experience with our patient engagement portal, Patient Hub
Royal Cornwall Hospitals NHS Trust
Claire Florey
SRO – Outpatient Transformation
The Royal Cornwall Hospital NHS Trust trials LAMP testing with Liberty Create
Royal Cornwall Hospitals NHS Trust
Ian Nicholls
eHealth Transformation Manager
Digitising for customised case management
Scottish Forestry
Kyle Usher
Head of Innovation
Scrutton Bland’s digital transformation delivers tangible benefits and predictable return on investment
Scrutton Bland
Ryan Pearcy
SB Digital Associate Director
Enhanced customer journeys with low-code powered customer insights
Sevenoaks District Council
Amy Wilton
Head of Information and Customer Solutions
Hosted solution enables increased offers during clearing
Sheffield Hallam University
Lindsey White
Student Recruitment Manager (Operations)
Utilising all appointment slots with a solution that pays for itself
Sheffield Teaching Hospitals NHS Foundation Trust
Paul Harriman
Assistant Director
South Hams District Council transforms processes faster to drive improved CX
South Hams District Council
Mike Ward
Head of IT Practice
Reducing Call Abandonment Improves Customer Experience
Spire Leicester Hospital
Julie Walton
Administration Manager
RPA bots rescue ticket rescheduling
Sportpaleis Group
Stefan Esselens
Chief Technology and Innovation Officer
RPA eases the Children’s Social Care workload and speeds up delivery
St Helens Borough Council
Michael Roberts
Systems Support Manager – ICT and Digital Delivery
Tewkesbury Borough Council embraces digital transformation with its new planning applications tracker
Tewkesbury Borough Council
Clare Evans
Associate Director – Transformation
Tewkesbury Borough Council transformed online experience to benefit their citizens, the environment and the bottom-line
Tewkesbury Borough Council
Joe Cole
Lead Digital Officer
A digital drive towards greater CX
The West Brom
Matthew Hunt
Senior Technical Operations Manager
Thomas Cook empowers resort reps with MATS®
Thomas Cook
David Spickett
Head of Lean Capability
Using low-code to connect the customer journey, helping both staff and customers
UK Power Networks
Dave Roberts
IS/IT Director
Low-code driving new digital services for customers
UK Power Networks
Dave Roberts
IS/IT Director
UK Power Networks - Customer Case Study
UK Power Networks
Mark Ranger
Business Support Manager
UK Power Networks uses low-code to deliver lean methodology efficiencies and drive CX
UK Power Networks
Jon Hornsey
Lean Programme Manager
University Hospitals Birmingham NHS Foundation Trust - Customer Case Study
University Hospitals Birmingham NHS Foundation Trust
Hosted solution enables increased offers during clearing
University of Hertfordshire
Jilly Crosby
Head of Admissions
https://www.netcall.com/customers/valleys-to-coast-agile-case-management/
Valleys to Coast
Neil Tamplin
IT / Digital Services Manager
Councils enrich experience with multi-channel engagement
Wandsworth Borough Council
Simon Batchelor
Head of Customer Services
Waverley Borough Council shares digital services and using their own talent
Waverley Borough Council
Henry Ascoli
Digital Customer Experience and Website Manager
Using chatbot automation at Worcestershire County Council for stronger citizen experiences
Worcestershire County Council
Paul Appleyard
Customer Services and Representations Manager
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