Case Study: UK Power Networks improves customer services with Netcall Liberty Create

Low-code driving new digital services for customers

UK Power Networks serves 19 million people across 8.3 million homes and businesses, and it was facing growing demand from customers dealing with vulnerability, changing expectations, and the need to support the climate transition. To respond, the company worked with Netcall and its Liberty Create low-code platform to speed up delivery of new digital services.

Netcall helped UK Power Networks automate a range of processes, including the Priority Services Register, two-way payments, low carbon technology applications, and GDPR-related workflows. UK Power Networks says Liberty Create enabled rapid application development, improved decision making with AI-powered insights, reduced the burden on employees, and supported its goal of delivering more customer-focused digital journeys; the company was also named #1 in the UK for customer service by the Institute of Customer Service in July 2022.

UK Power Networks

Dave Roberts

IS/IT Director