Case Study: Ocasa Homes achieves operational efficiency and scalable growth with Netcall Liberty Spark

Achieving Operational Excellence and Scaling Efficiently

Ocasa Homes, a rental housing provider founded in 2018, rapidly grew to 80 staff and a portfolio of nearly 3,000 properties across the Midlands, North, and South-East of England. As the business expanded, it needed a better way to document processes, centralise key information, and replace Visio, which had become outdated and hard to maintain.

Ocasa Homes implemented Netcall’s Liberty Spark to map processes, support training, and use analytics to measure time, effort, and cost. The system helped the team identify improvement and automation opportunities, including savings of about 262 hours a week in the lettings team, while improving consistency, oversight, onboarding, and tenant service.

Ocasa Homes

Astarday Lockett

Process Manager