Case Study: Tewkesbury Borough Council achieves improved online services and £100k+ savings with Netcall (Liberty Create)

Tewkesbury Borough Council transformed online experience to benefit their citizens, the environment and the bottom-line

Tewkesbury Borough Council, a rapidly growing district in Gloucestershire, faced rising demand, legacy systems, and paper‑based processes that slowed customer responses and limited service income. To modernise services, reduce admin and environmental impact, and improve online experiences, the council worked with Netcall and adopted the Liberty Create low‑code platform.

Netcall’s Liberty Create was deployed—using the bulky waste accelerator, integrations with existing systems, automated communications and mobile updates for crews—to digitise services and simplify back‑office workflows. The move delivered measurable impact: over £100,000 net savings in the first 18 months, c.£300k (35%) revenue growth from garden waste over three years, faster customer responses, reduced paper use and improved data for planning, with the council’s transformation team earning sector recognition.

Tewkesbury Borough Council

Joe Cole

Lead Digital Officer