Case Study: Network Rail achieves process automation at scale and efficiency gains with Netcall

Intelligent Automation at Network Rail

Network Rail engaged Netcall as part of a major modernisation programme to revamp and reconstruct many operational processes. Facing the need to increase efficiency, integrate legacy systems and reduce the cost of running the railway, Network Rail adopted intelligent automation approaches — including low-code platforms, RPA and a digital factory model — delivered with Netcall’s capabilities.

Netcall implemented a digital factory combining low-code development and RPA to automate workflows, unite previously siloed teams and integrate legacy systems. The solution delivered measurable efficiency gains, reduced operating costs and improved overall effectiveness at Network Rail, enabling scalable process automation and faster digitisation across the organisation.

Network Rail

Anand Patel

Head Of Technology & Innovation