Case Study: Highlight improves cross-departmental communication with Netcall Liberty Spark

Effective cross departmental communication

Highlight used Netcall’s Liberty Spark process improvement and mapping software to address inefficiencies in cross-departmental communication as the company grew. The management team needed a better way to understand current ways of working, connect departments, and capture process knowledge held by employees.

Netcall supported Highlight with live process mapping workshops and a tool that could capture, communicate, and automate workflows with triggers, reminders, and progress tracking. According to the case study, Highlight improved cross-departmental visibility and communication, made changes within two months, increased team efficiency, and empowered employees to make key decisions.

Highlight

Antony Bream

Managing Director