Case Study: Network Rail achieves rapid, compliant RAMS approvals with Netcall's Liberty Create eRAMS solution

Fast Track to a Digital RAMS Approval System

Network Rail, which owns and operates Britain’s railway infrastructure and dozens of busy stations, was hampered by a slow, paper- and email-driven RAMS (Risk Assessment Method Statements) process that caused duplication, delays, lost income and safety risks. They engaged Netcall and its Liberty Create low-code platform to replace a six-week, 40-page approval workflow with a streamlined digital system.

Netcall’s Professional Services built a prototype in two weeks and piloted the eRAMS app at Liverpool Street before rolling it to other major stations. The solution automates checks and emails, integrates with existing systems, provides full audit trails and feedback, and is used by over 500 retailers and contractors handling about 600 requests per month—turning a backlog of more than 1,000 requests into responses within hours and cutting approval time to around 20 minutes. Netcall’s low-code approach delivered measurable admin savings, faster maintenance and a scalable enterprise system ready for wider deployment.

Network Rail

Anand Patel

Head Of Technology & Innovation