Case Study: Henderson Group improves process mapping and collaboration with Netcall Liberty Spark

Fostering a Culture of Process Excellence

Henderson Group, a prominent family-owned wholesaler and retailer in Northern Ireland, needed a better way to manage process knowledge across the business. Its processes were spread across multiple platforms and often documented manually, which made them difficult to keep current and meant important knowledge could be lost when employees left. Henderson Group worked with Netcall and its Liberty Spark process improvement solution to address those issues.

Using Netcall’s Liberty Spark, Henderson Group moved to digital process mapping that could be updated quickly, shared with stakeholders and adapted as business needs changed. The company used the platform to create visual process maps, improve collaboration, identify bottlenecks and support onboarding, training, auditing and continuity planning. The result was improved efficiency, reduced onboarding and staff training time, better cross-team collaboration and data-driven insights for continuous improvement.

Henderson Group

Patricia White

Business Transformation Analyst