Case Study: Valleys to Coast improves tenant case management with Netcall Liberty Create

https://www.netcall.com/customers/valleys-to-coast-agile-case-management/

Valleys to Coast, which provides and manages over 6,000 homes across South Wales, wanted to improve tenant experience but was held back by interoperability issues with legacy systems. With no visibility across two housing management systems, service teams faced duplication, poor reporting, and stressful manual workarounds. The company needed a single case management solution that in-house staff could adapt as tenant needs changed.

Using Netcall’s Liberty Create workflow management and rapid application development platform, Valleys to Coast built a centralised case management approach with real-time visibility, automated notifications, and rules-based alerts. Netcall says the redesign reduced data duplication, streamlined workflows, and improved productivity and staff upskilling, while helping teams allocate resource more effectively through real-time reporting.

Valleys to Coast

Neil Tamplin

IT / Digital Services Manager