Case Study: Tewkesbury Borough Council saves £100k+ and 2,000+ hours with Netcall

Tewkesbury Borough Council embraces digital transformation with its new planning applications tracker

Tewkesbury Borough Council, one of the fastest growing districts outside London, used its digital transformation program to improve services, support environmental goals, and reduce costs while working with limited internal capacity. To do this, the council turned to Netcall and its Liberty Create low-code application development software, along with Citizen Hub for councils.

Using Netcall’s Liberty Create and Citizen Hub, Tewkesbury Borough Council redesigned waste, planning, HR, and other services in-house, replacing paper processes with digital self-service and real-time updates. The council reports 2,000+ hours saved, £100k+ saved in 18 months, £57,828 in additional income in year one from bulky waste, 75% faster local land charge searches, 42% fewer complaints, and more than 20 services launched in five years.

Tewkesbury Borough Council

Clare Evans

Associate Director – Transformation