Case Study: Ashfield District Council achieves 24/7 online services and low-code digital transformation with Netcall

Ashfield District Council embraces digital transformation with Citizen Hub

Ashfield District Council set out to make every resident service available online but faced practical challenges—limited staff (a small digital team of three), paper-based processes and unclear location reporting for environmental issues. To become digitally independent and agile they chose low-code tooling from Netcall (using Liberty Create and AppShare) to build a 24/7 “Report It” service and other resident-facing apps rather than buying off‑the‑shelf solutions.

Netcall supported Ashfield with Liberty Create and its AppShare community to deliver a postcode‑mapped “Report It” service (live March 2021) that sends coordinates directly to the triage centre and links to WhiteSpace for real‑time monitoring, cutting admin and improving response accuracy. Using Netcall’s platform and community builds, Ashfield also delivered an Environmental Health Inspections app in a week, removed paper forms, automated scheduling and boosted officer productivity—creating shareable apps, ongoing savings on paper/printing and a clear two‑year roadmap for further Liberty low‑code rollouts.

Ashfield District Council

Ben Evans

Senior Digital and Web Developer