Case Study: Holland & Barrett improves process ownership and collaboration with Netcall Liberty Spark

Holland & Barrett - Customer Case Study

Holland & Barrett, a leading wellness retailer, is undergoing digital transformation to support global expansion and has placed operational excellence at the core of its strategy. To support that effort, the company worked with Netcall and adopted Liberty Spark, a process mapping solution.

Netcall’s Liberty Spark helped the Continuous Improvement Team move away from static, traditional tools and toward decentralised ownership of processes. The change improved collaboration, process ownership, workflow visibility, and team engagement, and Holland & Barrett is on track to deliver benefits exceeding 2% of operating expenditure this year.

Holland & Barrett