Case Study: South Hams District Council achieves faster, more efficient working with Netcall Liberty RPA

RPA for Faster More Efficient Working Enhancing accuracy and efficiency with Liberty RPA at South Hams District Council

South Hams District Council was already using Liberty Create and Liberty Converse to improve productivity and citizen experience, but it still faced bottlenecks in administrative workflows. Manual data entry and transfer between systems caused delays, errors and inefficiencies, and staff were spending significant time on low-value work. Netcall’s Liberty RPA was introduced to address these repetitive tasks.

With Netcall’s Liberty RPA, the council automated temporary event notices, Revenues and Benefits report checking, water supply test result entry and duplicate record checks. The automation saved up to an hour each day in one process, cut a 45-minute application task to fully automated, and helped achieve 100% accuracy in data entry and identification. South Hams District Council also reported faster service delivery, fewer complaints and fewer phone calls, and around 80% of people choosing online when given the option.

South Hams District Council

Jim Davis

Head of Customer Improvement