Case Study: Large Infrastructure Organisation accelerates change and improves customer experience with Netcall Liberty Create

Large Infrastructure Organisation - Customer Case Study

Large Infrastructure Organisation is responsible for managing a nation's travel infrastructure—supporting 4.7 million journeys a day and the UK's busiest ground transportation terminals—and faced slow, risky, legacy-bound processes that blocked innovation and strained staff. Critical pain points included a safety‑critical contractor booking process that required four full‑time staff up to six weeks and a 40‑page document exchange, plus niche legacy applications with no economical replacements. They engaged Netcall and its low‑code product Liberty Create to prove a faster, safer way to deliver change.

Netcall used Liberty Create and professional services to build a working prototype in two weeks (reaching roughly 80% of the solution), replace a decade‑old legacy system, and train business teams to run and maintain apps themselves. Within about four months five or six major business problems had been automated, reducing reliance on heavy coding and lengthy data transformations, cutting process times from weeks to days, lowering operational cost and empowering business users — all while improving IT’s reputation and enabling further projects. Netcall’s low‑code approach delivered measurable agility and efficiency gains across the organisation.