Case Study: Wakefield Metropolitan District Council reduces costs and saves staff hours with Netcall Govtech

Wakefield Metropolitan District Council - Customer Case Study

Wakefield Metropolitan District Council needed to reduce operating costs, improve service delivery, and free up staff time for debt recovery as demand for services and expectations from citizens continued to rise. The council chose Netcall’s Govtech to support a digital transformation in Revenues & Benefits, using webCAPTURE and eCAPTURE to reduce manual input and provide a 24/7 mobile-friendly service.

Netcall’s webCAPTURE and eCAPTURE services integrated with the council’s existing systems, eliminating manual data entry and clerical checking on 12,000 benefit forms and saving 3,000–4,000 staff hours per year. The council reported £130,000 in first-year savings, £750,000 recovered aged debt, and a 0.5% improvement in in-year collection over the first six months of live running, worth £750,000.

Wakefield Metropolitan District Council

Anthony Derbyshire

Business Development Manager