Case Study: Accord Mortgages triples UK market share and speeds mortgage processing with Netcall's MATS®

Accord Streamline Application Process With Mats

Accord Mortgages needed to speed and scale its mortgage application processing after becoming the central processing hub for Yorkshire Building Society and Chelsea Building Society. Facing slow, paper-based postal delays and the need to give brokers a faster, more precise experience, Accord turned to Netcall and its MATS® workflow and document-upload platform to modernize processing.

Netcall deployed MATS® in the cloud and integrated it with Accord’s eCommerce and legacy systems in under three months, enabling brokers to upload documents, view real-time application status and receive automated alerts. The solution cut document delivery from days to minutes, now handles about 90,000 documents per year, generates over 380,000 automated notifications annually, reduced manual processing and costs, and helped Accord’s UK mortgage market share grow from 2% to 6% (tripling since 2010).

Accord Mortgages

Michael Ratcliffe

Operations & Planning Manager